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Privacy Policy

Core Energy Solutions Pty Ltd – Privacy and Credit Information Policy

Core Energy Solutions Pty Ltd (ACN 673 929 970) (“we”, “us” or “our”) understands that protecting your personal information is important. This Privacy and Credit Information Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.

1. The Information We Collect

Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

We may collect the following types of personal information about you:

  • Identity Data: name and age.

  • Contact Data: telephone number, address, and email.

  • Financial Data: bank account and payment card details (stored by our third-party payment processor; we do not have access to this information).

  • Transaction Data: details about payments to and from you, and other details of products and services purchased or supplied.

  • Technical and Usage Data: IP address, login data, browser session and geo-location data, page views and session statistics, device and network information, acquisition sources, search queries and browsing behaviour, access and use of our website (including cookies or analytics), and related communications.

  • Interaction Data: information you provide through interactive features such as surveys, contests, promotions, activities, or events.

  • Marketing and Communications Data: your preferences for receiving marketing from us and third parties, and your communication preferences.

  • Professional Data: where you are a worker of ours or applying for a role, this includes your professional history, positions held, and qualifications or licences.

  • Sensitive Information: includes racial or ethnic origin, political opinions, religion, union membership, philosophical beliefs, sexual orientation or practices, criminal records, health or biometric data. We do not actively collect sensitive information. If required, we will obtain your consent unless otherwise permitted by law.

Credit Information refers to “credit information” as defined in the Privacy Act 1988 (Cth). We may collect:

  • your name, address, contact number and email address;

  • the fact that you applied for credit from our referral partner; and

  • the amount of credit applied for by you.

2. How We Collect Personal Information

We collect personal information through various methods, including:

  • directly from you (face-to-face, by phone, email, or online);

  • through forms (e.g. event registration, newsletter sign-up, surveys);

  • when using our website (including cookies and analytics);

  • from third parties; and

  • from publicly available sources.

Credit information may be collected:

  • directly from you (e.g. via credit applications or agreements); or

  • from third parties such as credit reporting bodies or credit providers.

3. Why We Collect, Hold, Use and Disclose Information

Personal Information

We may collect, use and disclose personal information to:

  • conduct business with you, including supplying products or services;

  • communicate with you, including responding to enquiries or support requests;

  • maintain records, invoicing, and administration;

  • undertake analytics, research, and business development;

  • send advertising or marketing materials;

  • run promotions or competitions;

  • consider employment applications; and

  • comply with legal obligations.

Credit Information

We may collect, use and disclose credit information to:

  • verify your identity;

  • assess applications for services;

  • administer accounts and payments;

  • manage records and billing;

  • handle complaints or disputes;

  • comply with legal obligations; and

  • as otherwise permitted by law.

4. Disclosure of Information to Third Parties

We may disclose personal or credit information to third parties where necessary for business operations, where you have consented, or as permitted by law.

Personal Information

We may disclose to:

  • employees, contractors, and related entities;

  • IT service providers, web hosting, and data storage providers;

  • marketing and advertising providers;

  • delivery or logistics providers;

  • professional advisers, bankers, insurers, and auditors;

  • payment processors;

  • business partners or agents;

  • sponsors or promoters of our events or promotions;

  • purchasers or advisers in the event of merger, sale, or acquisition;

  • courts, tribunals, regulatory authorities, or law enforcement (as required by law); and

  • analytics and cookie service providers.

Credit Information

We may disclose to:

  • partner credit providers;

  • IT service or payment system providers;

  • debt collectors and professional advisers;

  • employees and related entities;

  • potential business partners or purchasers;

  • courts, tribunals, or authorities (as required by law); and

  • any other third parties with your consent.

5. Google Analytics

We may use Google Analytics Advertising Features. Both first-party and third-party cookies may collect Technical and Usage Data.

You can opt out using:

For more on how Google uses data, see here.

6. Overseas Disclosure

  • Personal Information: We store data in Australia. Some third parties may transfer data overseas in accordance with the Australian Privacy Principles.

  • Credit Information: We are not likely to disclose to overseas entities. If this changes, we will update this policy with relevant countries.

7. Your Rights and Controlling Your Information

  • Choice: Providing personal information is optional, but may affect our ability to do business with you.

  • Third Party Information: If providing information about another person, you must have their consent.

  • Restrict or Unsubscribe: You may opt out of marketing communications using links provided or by contacting us.

  • Access: You may request access to information we hold about you (an administrative fee may apply). We will advise if access cannot be granted and explain why.

  • Correction: You may request corrections to inaccurate, incomplete, or out-of-date information.

  • Complaints: To make a complaint, contact us (see details below). If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Storage and Security

We take reasonable steps to protect information from misuse, interference, loss, and unauthorised access or disclosure through physical, electronic, and managerial safeguards.

However, transmission of information over the internet is at your own risk.

9. Cookies

Our website may use cookies to enhance user experience. Cookies do not identify you personally unless you provide personal information through our website. You can block cookies in your browser settings, but this may limit website functionality.

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

11. Amendments

We may update this policy at any time by publishing the amended version on our website. Please check regularly for updates.

12. Contact Us

Core Energy Solutions Pty Ltd (ACN 673 929 970)

Email: [email protected]

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